FAQ
Everything on the store is sold out?
Imbetween releases we will email a portfolio of currently available works on request. Also, if there is something specific you're after, feel free to ask!
Where can I see more of SHOK-1′s art?
We are working on a new site here with high quality images but for now Instagram is a good place to keep up with new developments. The link is at the bottom of the page.
How does he make spraypaint look like X-rays?!
Technical skill and imagination, nearly 40 years of pushing the medium.
Is it really freehand? Not stencils or tape?
Yes.
I have a project I would like to involve him in.
Thanks. Please let us know what you have in mind via the Contact page or info(at)shok1.com and we’ll take a look.
I keep missing out on the limited editions!
They are very popular and sell out quickly. Editions are available on a first-come-first-served basis at the launch time and not before. Please subscribe to the newsletter at the bottom of the page for advance notice.
If there is a particular picture you really want, you can try eBay but they tend to be 3-4 times the original price. It's also worth dropping us a line because there is sometimes an AP still available.
Note : we are getting a lot of requests about reserving prints, buying before the launch etc. Sorry, we have a strict policy of not doing this to keep things fair for everyone.
Can you ship to my country?
Of course, no problem! We ship from here in London to anywhere in the world. Please see below for the services that we use.
How will my product be shipped to me?
We use Flight Logistics to ship artworks worldwide. They provide an excellent fast, personal service. You can find out more about them here : www.flightlg.com. All items are fully insured against damage and loss in transit. Prints are shipped in heavy duty cardboard tubes, packed by experts with protective acid-free tissue paper. Items usually ship swiftly but please allow up to fourteen working days. Email notifications will be sent to keep you updated. Please note that for international orders, any local customs charges / taxes that might be levied will be your responsibility, as is standard. You will need to sign for your items on arrival.
I want to buy multiple items. Can I combine shipping?
It may be possible to combine shipping. Please send us your request at the Contact page and we will see what we can do :)
Can I pay by other methods?
No problem. We can also accept Bank Transfer. Please write to us at the Contact form if you prefer to pay this way and we will invoice you manually.
What if my item is damaged in transit?
In this very unlikely event, please notify us immediately via the Contact page or retail(at)shok1.com and we will take care of any problems for you.
Regulations and Restrictions / Duties and Taxes
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the UK) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.
I have a question.
We’re happy to help. Just write to us via the Contact page or retail(at)shok1.com.